Introduction

Sultan Qaboos University ("SQU", "we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

Information We Collect

We collect several types of information for various purposes to provide and improve our services to you:

Personal Information

While using our services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including but not limited to:

• Full name
• Email address
• Phone number
• Address
• Date of birth
• Educational and professional background
• National ID or passport information

Usage Data

We may also collect information on how our services are accessed and used. This usage data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, pages visited, time and date of visits, time spent on pages, and other diagnostic data.

How We Use Your Information

Sultan Qaboos University uses the collected information for various purposes, including:

• To provide and maintain our services
• To process admissions, registrations, and academic records
• To communicate with you regarding university updates, events, and services
• To provide support and respond to your inquiries
• To monitor the usage of our services
• To detect, prevent, and address technical issues
• To comply with legal obligations

Information Sharing and Disclosure

We may share your information in the following situations:

• With your consent: We may disclose your personal information if we have received your explicit consent to do so.
• For legal reasons: We may disclose your information if required by law or in response to valid requests by public authorities.
• With service providers: We may share your information with trusted third parties who assist us in operating our website and services.
• For academic purposes: We may share your academic record with other educational institutions or employers with your permission.
• For research and statistical purposes: We may use anonymized data for research, statistical analysis, and improvement of our services.

Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Rights

You have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information under certain circumstances
• The right to restrict processing of your personal information under certain circumstances
• The right to data portability
• The right to withdraw consent at any time where we rely on consent to process your personal information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Last Updated: May 10, 2025